Mẹo Which of the following is the best advice during Phase 1 of the writing process when delivering negative news quizlet?
Mẹo Hướng dẫn Which of the following is the best advice during Phase 1 of the writing process when delivering negative news quizlet? Mới Nhất
Bùi Công Duy đang tìm kiếm từ khóa Which of the following is the best advice during Phase 1 of the writing process when delivering negative news quizlet? được Update vào lúc : 2022-08-22 03:50:06 . Với phương châm chia sẻ Thủ Thuật Hướng dẫn trong nội dung bài viết một cách Chi Tiết Mới Nhất. Nếu sau khi đọc tài liệu vẫn ko hiểu thì hoàn toàn có thể lại Comment ở cuối bài để Admin lý giải và hướng dẫn lại nha.Which of the following statements demonstrates a step in Phase 1 of the writing process for delivering negative news?
One of your first considerations should be to determine how the message will affect your company.
- What is the best advice for delivering the bad news?Which of the following should be the first step when preparing a negative announcement?Which guideline should be followed when writing a negative announcement?Which of the following guidelines should be followed when concluding bad news messages using the direct approach?
To show sensitivity, you should always deliver bad news using the direct method.
Delivering negative news in a letter on company stationery will be more impressive than in an e-mail.
When delivering bad news, it is not important to consider how the reader will react.
You are opening a new restaurant and realize that customers might post reviews online. What should you do?
Use social truyền thông sites to interact with customers.
Try to monitor comments.
Recognize social networks as an important communication channel.
You should do all of these.
You should do all of these
Which of the following is the best example of an effective buffer in a bad-news letter telling a job applicant that she didn't get the position for which she interviewed?
We enjoyed meeting you last week to discuss your qualifications for the medical clerk position.
We are absolutely thrilled to have an applicant with your exceptional qualifications.
We are very sorry to have to tell you that the medical clerk position has been filled.
Thank you for your application of March 13, wherein you applied for the medical clerk position.
We enjoyed meeting you last week to discuss your qualifications for the medical clerk position.
Most job refusal letters
mention the name of the person who was hired for the position.
give concrete reasons for not hiring the candidate.
use the indirect strategy.
provide as much information as possible.
Use indirect strategy
When should the direct pattern be used to communicate negative news?
When the negative news affects the reader personally
Never
When the negative news is damaging
When firmness is necessary
When firmness is necessary
What is the most accurate statement about keeping the indirect strategy ethical?
When you use the indirect strategy, your motives are to deceive the reader and to hide the
news.
The indirect organizational strategy is unethical and manipulative because the writer deliberately delays the main idea.
By delaying bad news, you soften the blow somewhat, as well as ensure that your reasoning will be read while the receiver is still receptive.
Because the indirect strategy provides a setting in which to announce bad news, it should be used to avoid the truth.
By delaying bad news, you soften the blow somewhat, as well as ensure that your reasoning will be read while the receiver is still receptive.
Goldstar Investments has just learned that it is being sued for securities fraud. What should top management Goldstar do?
Disappear and hide out in a foreign country.
Hold a press conference to announce the bad news before the truyền thông does.
Have someone leak the news to the truyền thông.
Nothing. The truyền thông may never find out.
Hold a press conference to announce the bad news before the truyền thông does.
A customer has posted a negative comment on your company's Meta about her dissatisfaction with the customer service she received. What should you do?
File a lawsuit against the customer for libel.
Ignore the comment.
Delete the comment immediately before too many people see it.
Reply to the customer's post within 24 hours.
Reply to the customer's post within 24 hours.
Which is the most effective statement in a letter to a customer denying credit?
Please take your business elsewhere.
Perhaps if you were a more stable and responsible person, we would be able to grant you credit.
Your credit history report shows that you are a completely unacceptable applicant.
To learn more about your credit record, log onto
://www.ftc.gov/freereports to obtain your không lấy phí credit reports.
To learn more about your credit record, log onto ://www.ftc.gov/freereports to obtain your không lấy phí credit reports.
Which of the following statements is most accurate?
In writing to a customer about a problem with an order, generally, you should use the direct pattern if the message has some good-news elements.
Always use the direct
pattern when writing to a customer about a problem with an order.
In writing to a customer about a problem with an order, generally, you should use the indirect pattern if the message has some bad-news elements.
Always use the indirect pattern when writing to a customer about a problem with an order.
In writing to a customer about a problem with an order, generally, you should use the direct pattern if the message has some good-news elements.
Select the best sentence to include in the closing paragraph of a bad-news letter that turns down a job applicant.
If you have further questions about this decision, please feel không lấy phí to call me immediately.
We wish you the best in your job search.
Once again, we want to express how sorry we are that we are not able to offer you the position.
We regret that we are unable to consider your application.
We wish you the best in your job search.
Which is the most effective statement in a letter to a customer denying a claim?
You can purchase a replacement battery pack a 30 percent discount.
If you had followed the instructions, you wouldn't have overheated the battery pack.
We apologize, but, unfortunately, we cannot replace your battery pack this time.
Per company policy, we are unable to replace battery packs
that have been damaged due to customer misuse.
You can purchase a replacement battery pack a 30 percent discount.
Which of the following sentences uses the passive voice to present the bad news?
Although the social truyền thông specialist position has been filled, we wish you well in your job search.
We are unable to interview you for the social truyền thông specialist position this time.
Although we were
impressed with your application, we have no positions available this time.
We are not hiring this time, even though we are impressed with your credentials.
Although the social truyền thông specialist position has been filled, we wish you well in your job search.
What statement about delivering bad news within an organization is most accurate?
A tactful tone is useful when communicating bad news within
organizations.
Generally, bad news within organizations is better received when the reasons are given after the bad news.
Bad news within organizations should always be delivered in writing.
Bad news within organizations should always be delivered using the direct organizational pattern.
A tactful tone is useful when communicating bad news within organizations.
The most effective statement in a bad-news letter declining an invitation to speak to a professional organization would be
Although I'm already booked the night of your dinner, I would be happy to speak to your organization sometime next year.
Although I'm not authorized to tell you why, I can't speak your dinner.
I'm not interested in addressing your professional organization.
I regret to inform you that I am unable to speak to your professional organization.
Although I'm already booked the night of your dinner, I would be happy to speak to your organization sometime next year.
Timothy is writing a bad-news message to his supervisor and is now in Phase 3 of the writing process. What should he do during this phase?
Ensure that he has delivered the bad news clearly but professionally.
He should do all of these.
Make sure that the tone of the message is friendly and respectful.
Check his wording to
make sure that he is concise without sounding brusque
He should do all of these
Which of the following is the best advice when presenting the reasons for the bad news?
Use words such as impossible, regret, and unfortunately to make your point clear.
Cite reader or other benefits if plausible.
Whenever possible, cite company policy as the reason for the bad news because most people willingly
accept this reason.
Do not present the reasons for the bad news; instead, focus solely on presenting the bad news sensitively.
Cite reader or other benefits if plausible.
The _______________________and Equal Credit Opportunity Act state that consumers who are denied loans must receive a notice of "adverse action" from the business explaining. the decision
Fair Credit Reporting Act
Class Action
Fairness Act
PATRIOT Act
Sarbanes-Oxley Act
Fair Credit Reporting Act
The most important part of a bad-news letter is
a closing that ends the letter on a positive note.
the professional letterhead on which it is printed.
a good buffer that starts the letter positively.
the section that explains the reasons for the bad news.
the section that explains the reasons for the bad news.
What is the best advice for delivering the bad news?
Suggest a compromise or alternative.
Use the active voice.
Describe what can't be done in great detail to ensure that your message is clear.
Don't imply the bad news because it may be overlooked.
Suggest a compromise or alternative
The best placement for a statement of bad news in a message is
the end of a paragraph.
the beginning of a sentence.
in a subordinate clause.
the beginning of a paragraph.
In a subordinate clause
What is the best advice for delivering the bad news?
Do not present the reasons for the bad news; instead, focus solely on presenting the bad news sensitively. Cite reader or other benefits if plausible. a closing that ends the letter on a positive note.Which of the following should be the first step when preparing a negative announcement?
When faced with the problem of making a negative announcement, your first step should be to determine your overall strategy.Which guideline should be followed when writing a negative announcement?
Which guideline should be followed when writing a negative announcement? You should begin the announcement with complimentary or cordial talk. Which of the following is the most ideal approach to refusing requests? Find a fair and reasonable explanation for your refusal.Which of the following guidelines should be followed when concluding bad news messages using the direct approach?
Which of the following is a recommended practice for concluding a bad-news message using the direct approach? You should offer alternative solutions. Tải thêm tài liệu liên quan đến nội dung bài viết Which of the following is the best advice during Phase 1 of the writing process when delivering negative news quizlet?
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